ZenologiaMC Commission Terms of Service

1. Introduction

These Terms of Service ("Terms," "TOS") govern all commission work performed by ZenologiaMC ("I," "me," "my," or "Provider") for any client ("you," "Client") who engages my services directly through my website (zenologiamc.com) or my Discord. These Terms do not apply to work commissioned through third-party marketplaces such as BuiltByBit, which are governed by the terms of those platforms.

By submitting a commission request, paying an invoice, or otherwise engaging my services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years of age, or the legal age of majority required to enter into a binding contract in your country of residence, whichever is greater. If you are found to have misrepresented your age or legal capacity to contract, your commission may be cancelled without refund, you may be permanently banned from my Discord, and you will be permanently blacklisted from future commissions.

3. Services Offered

I offer Minecraft server setup, plugin configuration, Velocity proxy setup, performance optimization, Discord integration, plugin development, and related services. Specific scope is defined per commission. I reserve the sole discretion to refuse any commission for any reason, including but not limited to requested work that would violate the Terms of Service or End User License Agreement of any third party (including Mojang, Microsoft, plugin authors, hosting providers, and software licensors), work I am unable to accommodate due to other obligations, or work I deem unreasonable.

4. Commissioning Process & Acceptance of Terms

All commissions begin in my Discord through a ticket. During the opening of every commission, you will be required to confirm acceptance of these Terms. The version of these Terms in effect at the time you accept governs that commission for its entire lifecycle, regardless of any later updates to the public TOS.

5. Pricing

All projects are priced on a per-project basis. Estimates are provided after scope is discussed. Prices are agreed upon in advance and invoiced through PayPal or Wise. Additional payment methods may be added at my discretion in the future.

6. Deposits & Payment Timing

• Non-live work (plugin development, server building performed in an environment I control): a 50% deposit is required before work begins. The remaining 50% is due before delivery.
• Live work (configuration, optimization, or building performed directly on your machine or hosting environment): 100% payment is required before work begins.

Invoices must be paid within 72 hours of issuance. If payment is not received within 72 hours and no alternate timeframe has been agreed upon in writing through Discord, the commission may be cancelled at my discretion.

7. Currency & Processing Fees

All invoices are issued in U.S. Dollars (USD). Any processing fees charged by PayPal, Wise, or other payment processors are the Client's responsibility and will be added to the invoice or otherwise passed through to you.

8. Taxes

You are responsible for any taxes, duties, or government fees applicable in your own jurisdiction. I handle my own tax obligations under the laws of the United States and the State of Florida.

9. Milestones

For all commissions involving in-progress work, milestones will be defined and pinned in your commission's Discord ticket before work begins. For larger projects, I may also track milestones in a separate document. Milestones serve as the reference point for partial refunds in the event of cancellation.

10. Refunds

• Before work begins: Fully refundable.
• In progress: Refunds are calculated based on the percentage of completed milestones. Partially completed milestones may receive a partial refund at my sole discretion.
• After delivery: Non-refundable.

Refund eligibility may be forfeited under other provisions of these Terms (see Sections 11, 26, and 28).

11. Cancellation by Client

You may cancel a commission at any time by stating so in writing through your Discord ticket. Refunds owed will be processed per Section 10.

12. Rush Orders

Rush turnaround may be requested. Rush fees are determined at my sole discretion based on the scope and urgency of the request. I may not always be able to accommodate rush requests due to other obligations.

13. Scope, Revisions & Additional Work

• Work performed not matching the originally agreed-upon scope will be corrected free of charge, provided the issue is reported during the applicable support window (Section 15).
• Anything outside the original scope is treated as new work, subject to new pricing at my sole discretion. Extremely minor requests may not be charged.
• Additions made during an active commission are subject to a new invoice.

14. Timelines

Project timelines are estimates provided after scope is reviewed and will be communicated per project. Estimates are not guarantees.

15. Support Windows

Free post-delivery support is included for the following durations, beginning upon your confirmation of completion:

• Plugin configuration, optimization, Discord integration, proxy setup: 7 days
• Custom plugin development: 30 days
• Full server setup: 45 days

If you are unresponsive at the time of delivery, the support window begins after the 7-day unresponsiveness window described in Section 26.

Support during these windows covers only work I personally completed and only issues caused by that work. Any request received after the support window ends is subject to new pricing at my sole discretion, even if the request relates to original scope.

16. Out-of-Scope Issues (Not Covered by Free Support)

The following are not covered by any free support window and are treated as new commissions:

• New Minecraft, Paper, or other platform versions released after delivery that require updates to the delivered work.
• Conflicts, bugs, or breakages caused by plugins, mods, or configuration changes installed or made by you or any third party after delivery.
• Any change made by your hosting provider, control panel, or operating system that affects work I delivered.
• World corruption, hardware failure, or any factor outside my control.

Charges for such work are at my sole discretion and may be waived for minor fixes.

17. Client Responsibilities & Access

You are responsible for providing any access (FTP, SFTP, control panel logins, console, server credentials, etc.) required to complete your commission. Specific requirements will be communicated per project. If you are unable or unwilling to provide required access, I reserve the right to cancel the commission or adjust pricing to reflect the additional complexity.

You are solely responsible for maintaining your own backups. I am not liable for any data loss occurring on hardware, hosting, or systems I do not own or control.

18. Delays on My Side / Force Majeure

I will deliver work within communicated estimates wherever possible. I am not liable for, and no refund is owed for, delays caused by circumstances beyond my reasonable control — including but not limited to illness, medical emergency, family emergency, power or internet outage, hosting provider downtime, or other force majeure events — provided I communicate the delay through your Discord ticket, or provided there is a legitimate reason I could not communicate (such as a medical emergency).

19. Intellectual Property & Licensing

Default license terms for plugin development:

• I retain ownership of all plugins, code, source materials, and configurations I produce.
• You receive a non-exclusive, non-transferable license to use the delivered work for your own server(s).
• Redistribution, resale, sublicensing, or sharing of delivered work with third parties is prohibited under the default license.

If you wish to obtain full ownership and redistribution rights, this must be requested explicitly and is subject to additional pricing.

20. Source Code

Source code is not included in the default deliverable for custom plugins. Source code may be purchased for an additional fee. Receiving source code does not by itself grant ownership, redistribution rights, or sublicensing rights — those remain subject to Section 19.

21. Reuse, Resale & Open Source

By default, I reserve the right to:

• Reuse code, snippets, utilities, configurations, or techniques developed during your commission in future work.
• Resell, release, or open-source a generalized version of any work I have produced.

You may opt out of either or both of these by stating so in writing through your Discord ticket. You may not redistribute or resell any work delivered to you unless you have purchased full ownership and redistribution rights under Section 19.

22. Portfolio & Showcase Rights

By default, I may publicly display screenshots, configurations, plugin demonstrations, source code excerpts, and other materials from your commission on my website, Discord, BuiltByBit profile, GitHub, YouTube, TikTok, X, and other promotional channels.

You may opt out of portfolio use by stating so in writing through your Discord ticket at any time. Takedown requests submitted after the fact are honored without time limit, subject to the following:

• The request must come from the original Client who opened the commission, or from another individual able to demonstrate equivalent legal right to the work (such as a documented server co-owner).
• I reserve the sole discretion to request proof of legal right and to determine what proof is acceptable.
• I will also honor takedown requests where there is a legitimate legal requirement to do so.

23. Reviews

A star-based review is a standard part of closing every commission. Reviews are posted in a public Discord channel and on my website.

• If you wish to edit your review after posting, edits must be made through me.
• If a review contains demonstrably false statements (for example, "they never delivered" when delivery is documented), I reserve the right to respond publicly with supporting evidence and to remove the review.
• By leaving a review, you grant me the same default rights as other commission materials: I may repost your review on my website, social media, and portfolio, unless you state otherwise in writing through your Discord ticket.

24. Confidentiality

I will treat any access credentials you provide, the contents of your server, and any non-public business or personal information you share with me as confidential. I will not share, sell, or disclose this information except as required by law.

Reciprocally, you agree not to publicly disclose any non-public methods, configurations, source code, or proprietary techniques I share with you during the course of a commission, except where you have purchased the rights to do so under Section 19.

25. Backups & Data Retention

• Custom plugins: I retain backups for 6 months following delivery.
• Servers built in my environment: I retain backups for 6 months following delivery.
• Work performed on your hosting: No backups are retained on my end. You are solely responsible for backups of any work performed in your own environment.

26. Unresponsive Clients

A commission will be cancelled after 7 days of no update or no adequate update from you. Generic placeholders such as "I'm still here" do not qualify as adequate updates.

If your commission is cancelled due to unresponsiveness:

• You forfeit any right to a refund.
• If you later return and wish to resume the commission, you may do so without additional payment, subject to the original commission terms. A new deadline will be set, as the original timeline is voided by the inactivity.

27. Right to Refuse Service

I reserve the sole discretion to refuse any commission at any stage, including but not limited to requests that:

• Violate the Terms of Service or End User License Agreement of any third party (Mojang, Microsoft, plugin authors, hosting providers, etc.).
• I am otherwise unable to accommodate.

Refusal of service is not, on its own, grounds for forfeiture of refund — work not begun remains refundable per Section 10.

28. Chargebacks & Blacklisting

Filing a chargeback or payment dispute against any of my invoices results in:

• Immediate cancellation of any active commission.
• Permanent ban from my Discord.
• Permanent blacklist from all future commissions.

The following may also result in blacklisting at my sole discretion:

• Harassment or abusive conduct toward me or others in my Discord.
• Repeated violations of these Terms.
• Attempted redistribution, resale, or sublicensing of plugins or work licensed under Section 19.
• Use of fraudulent payment methods or stolen accounts.

29. Liability & "As-Is" Disclaimer

All work is provided "as is," without warranty of any kind, express or implied. I am not liable for issues caused by third-party plugins, mods, hosting providers, hardware, or any factor outside my control.

My total cumulative liability arising from any commission, regardless of cause of action, is limited to the amount you paid for that specific commission.

30. Dispute Resolution

In the event of a dispute:

• Good-faith communication: Both parties agree to communicate in good faith through Discord for at least 7 days in an attempt to resolve the dispute informally.
• Informal arbitration: If unresolved after 7 days of good-faith communication, the parties will attempt to resolve the dispute through informal arbitration in good faith.
• Litigation: Only if all above options fail, the dispute may be brought before the federal courts of the State of Florida.

You agree not to file a chargeback, payment dispute, or public complaint prior to completing the good-faith communication step.

31. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Venue for any litigation arising under these Terms lies in the federal courts located in the State of Florida.

32. Modifications to These Terms

I reserve the right to modify these Terms at any time. The current public version applies to all new commissions opened after the version's effective date. Any commission already in progress at the time of an update remains governed by the version of these Terms that was in effect when the commission was opened.

33. Contact

The primary and required channel for all commission communication is Discord. Contact information is available at https://zenologiamc.com/contact.htm.